We would like to ensure that you have the best customer experience while visiting our website, so we defined a quick and easy return policy.
If you are not fully satisfied with your purchase, you can return any item purchased on our online store within 30 days from the date the order was delivered to you or in store.
The items must be in the same condition you received them in, with all tags still attached and in their original packaging. Beachwear, underwear, sex toys and perfumes can be returned only with the package sealed. Customized items, Face masks and Giftcard cannot be exchanged or returned.
Products belonging to the same order must be returned to us in a single parcel, and must be shipped from the same Country where you received them to avoid extra handling expenses.
Before requesting the return, please read our full Return Conditions carefully.
If you have any question or need help with your account, you may contact us to assist you.
We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.
From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.
From 9 am to 8 pm, Monday to Saturday.