As soon as our team receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail. Receiving this e-mail means that your return has been accepted.
The refund will be requested on the day your return is accepted, on the same Credit Card or Debit Card used to place your order.
Refund times will depend on the Credit/Debit Card company’s policies.

Need help?

If you have any question or need help with your account, you may contact us to assist you.

We will respond to every message within 1 working day. Monday to Saturday, excluding national holidays.

Client service

Phone: +39 0230321047

From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.


From 9 am to 8 pm, Monday to Saturday.

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